Shipping policy
SHIPPING POLICY
We want your order to arrive quickly and safely. Here's everything you need to know about how we ship.
AUSTRALIAN ORDERS
- Free Standard Shipping on all australian orders
- Dispatch: same business day, within 24 hours of your order being placed
- Delivery: 3–7 business days after dispatch for metro areas; please allow extra time for regional and rural addresses
- All orders are shipped via Australia Post
INTERNATIONAL ORDERS (USA)
- Flat rate of $18 AUD
- Delivery: 10–20 business days after dispatch
- Customs duties and import taxes, where applicable, are the responsibility of the buyer
ORDER TRACKING
As soon as your order is dispatched, you'll receive a confirmation email with your tracking number, so you can follow your parcel every step of the way.
DELAYS
During peak periods (including Christmas, Black Friday, Cyber Monday and Boxing Day), dispatch and delivery times may be slightly extended. All timeframes above are estimates rather than guarantees.
QUESTIONS?
If you have any questions about your order or shipment, please contact us at info@pawfetchers.com and we'll be happy to help.