Warranty & Returns Explained: What Happens If It Fails

Quick answer: Pawfetchers offers a 6-month warranty against manufacturing defects, plus a 14-day change-of-mind return window if the item is unused and in original packaging. Orders ship within 24 hours, and approved refunds are processed within 5–10 business days.

The 6-month manufacturing warranty

If your holder develops a genuine manufacturing defect — something wrong with the materials or construction itself, not damage from normal wear or misuse — within 6 months of purchase, it's covered. This is specifically about manufacturing quality, not general wear and tear from months of outdoor use, which is expected of any product used regularly outdoors.

The 14-day change-of-mind window

  • Timeframe: 14 days from delivery.
  • Condition required: item must be unused and in its original packaging — this is a genuine change-of-mind window, not a trial-and-return period after the holder has been fitted and used.
  • What this covers: ordered the wrong colour, changed your mind, or it doesn't suit your dog's collar for a straightforward reason — covered under this window if unused.

How the process actually works

  1. Contact us first via info@pawfetchers.com or Shopify Inbox chat, rather than sending anything back unannounced — we reply to messages within 24 hours.
  2. Explain the issue — for a warranty claim, a photo of the defect is usually the fastest way to get it assessed; for change-of-mind, just let us know which item and order number.
  3. We'll confirm next steps — whether that's a replacement, refund, or further information needed.
  4. Approved refunds are processed within 5–10 business days of approval, though your bank's own processing time can add a little on top of that.

What isn't covered

  • General wear and tear from normal outdoor use over time
  • Damage from misuse, or use outside the stated waterproof rating (1m submersion for 30 minutes)
  • Items returned outside the 14-day change-of-mind window that show signs of use
  • The AirTag or GPS tracker itself — that's covered by its own manufacturer's warranty, separate from the Pawfetchers holder

FAQs

How fast do orders ship? Within 24 hours of the order being placed.

How long does a refund actually take once approved? 5–10 business days for us to process, plus whatever additional time your own bank takes to show it.

What if my holder is damaged after 6 months from normal use? This falls outside the manufacturing warranty, though it's still worth contacting us — we're happy to advise on your options.

Can I return it after I've fitted it to my dog's collar? The change-of-mind window requires the item to be unused and in original packaging, so once fitted and used it generally falls outside that window — a genuine manufacturing defect is still covered separately under warranty.

Questions before you buy? Email info@pawfetchers.com or see the product page.

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